Posts Tagged ‘Tools and Technology’

Maybe a Maven? A Primate’s Social Media Guide

Posted 29 Apr 2010 — by iPrimate
Category 21st Century, Branding and Marketing, Community, Uncategorized

Bejewelled baboonCalling all mavens.

A ‘maven’ is someone (not necessarily female BTW) who is knowledgeable about something.  It’s from a Hebrew word meaning to understand.

Are you a maven?  I am.

I’m a social media maven.

Mind you, the nice thing about claiming to be a social media maven is that no-one can say you aren’t.  The science of social media is so young – and shifting and swelling so vigorously – that there really aren’t any certified experts on the subject.  So, being a maven is an accessible claim.

So, in my maven role, allow me to provide this advice to you.

It’s arguable that every business – in fact, every human undertaking that involves other people – needs a ‘social media’ facet to its being.  That is, it needs a mechanism whereby it can be in contact… and stay in contact… with its intended community of clients/customers/prospects from a ‘social’ point of view.  All successful undertakings have some form of contact with their communities, but many have only what you might call propaganda contact (advertising, paid messaging, favourable spin etc.).

Nothin’ wrong with that.  However it might prompt you, the innocent consumer, to say: “I hear what you’re telling me about you, Mr. Advertiser.  I’ll take your opinion of yourself under advisement.  However, where can I find the naked truth that allows me to separate the wheat from the chaff and decide what’s really substantial about your claims – vs. what’s just gossamer pretext?”

Social media vehicles allow you to declare yourself – clearly, authentically, and with more than a modicum of genuine personality.  They let you go full frontal without shocking your audience.  (You hope =(:(l)-

You’re hearing this from a social media maven, see.

It stands to reason, then, that there’s a place in this world for social media consultants.  (Ahem).  “Huh?  But I thought you just said it needed to be an authentic expression of my personality.  Doesn’t that mean that I have to do it?.  Personally?”

Not necessarily so.  Consider, for a moment, the value of consultant as ‘coach’.

A coach is someone who helps you improve your performance by doing something you cannot do for yourself.  He/she gets a view of you from the outside looking in, can separate the forest from the trees, and can advise on accentuating the most positive parts of your skills and/or other attributes.  In the context of social media, a coach is someone who can listen to what you’re trying to accomplish, and advise you how to put your best foot forward… socially.  With communication.  Not comfortable with communication?  Well, better than just a coach, then, is a coach/player.  Someone who can walk a mile in your shoes, and tell the tale in your authentic voice.

In short, a writer.  Ghost writer.  And social media maven.

Check out this article by Mark Evans in the Globe & Mail for more food for thought – http://www.theglobeandmail.com/report-on-business/your-business/start/mark-evans/how-to-pick-your-social-media-person/article1549387/

Doing is Seeing

Posted 29 Mar 2010 — by iPrimate
Category Tools and Technology

Photo of Beautiful EyeWhere technology is concerned, when you actually do something that works for you – like you physically press a button or key and a myriad of digital bits and bytes harmonize, and perform some kind of practical magic – it’s a beautiful thing.  In that moment of doing, you get a whole lot of seeing how technology can be put to work.   However, if you never get to the doing, because you’re stymied by not really knowing your way around the tech device/application/service, there definitely ain’t going to be much seeing going on.

Pity.  And not only in Canada, you say?  Pity, because there is a vision to be seen.  And it’s inspiring.

Technology and inspiration are consenting bedfellows in the same sentence when they describe a vision of a world in which everyone is achieving their potential.  It’s all wrapped up in the idea that tools can help you do stuff you wouldn’t otherwise be able to do.  They can.  Just ask the monkey who figured out he could get more ants out of the anthill by poking in a blade of grass and pulling out some six-legged snackage.

Tools.  That’s what technology is.

But… wait.  It’s not that simple.

Technology is not that simple.

Not today.

Not yet.

We’re working on it.  Not me, personally… but those fine fellows who populate the technology parks from Waterloo to Cupertino are.  They’re working on it.  And they’re actually doing a pretty good job.  If you’re a glass half-empty thinker, you’re thinking that really the tech biz is a debacle of unfulfilled promises, and I’m just blowing smoke.  OK.  I see where you’re coming from.  I feel your pain.  But, hey, we’ve only been at this 25 years or so.  Give us another 50, and let’s see how things work out.  Fair?

See, in the half glass-full view, we’ve actually done half the work already – we’ve passed through the ugly phase of DOS, monochrome monitors, and floppy disks.  Now we’ve got the Web, iPhones and cloud computing… and there’s still plenty of room left in the glass.  Good things to come.  Fill ‘er up!

But – back to my original point – there’s a lot of doing that has to happen before we get to seeing.  And, I think there’s a gap there.

Some people (those whose left brain is more developed than mine) are more confident about wading into the technology pool.  So, the industry tends to be owned, operated and led by people like that.  They know how to put technology to work – or they wouldn’t have gotten into the business, see?  They have a core intimacy with tech tools, and how to use them – like an electrician does with the tools of his trade, and you don’t.  Well, I suggest to you that this intimacy somewhat clouds their perspective of the HELP that is required to get the average person to understand and use technology the way they do.

This leads right into my pet peeve that very few tech providers have done a great job of HELP.  Instead, we have ill-conceived and poorly written instruction manuals, and we are sloughed off  as quickly as possible to the FAQ portion of a site.   This logic train leads to an inevitable destination.  If we never get to doing, because it’s just too daunting, we’re definitely not going to be seeing what you want us to see… that technology is a wonderful thing.

And if doing is seeing – of course, seeing is b-e-l-i-e-v-i-n-g.  And that’s a treasure that promises ongoing pleasure for your bottom line, Mr. Tech Provider.

I’m ready to believe.  Just HELP me!