Better Media Tracking Can Benefit Everyone. Wonky!

Picture of door with "This Door Blinked" signThe other guys blinked.

The mainstream advertising industry just did something that feels to me like a watershed moment in the evolution of marketing communication.  They invented something called CIMM – the Coalition for Innovative Media Measurement.  There’s an article on it in Advertising Age.

The Coalition is based on two, incontrovertible facts: first, the current methods of media measurement aren’t innovative, and, second, they aren’t working.  Well, it’s not surprising, because they were initially structured around a whole different set of circumstances – like a TV and radio audience you could get your arms around.

Says Jane Clarke, Managing Director of the Coalition: “The project may seem kind of wonky, but it is really about fixing the plumbing of the media and advertising industry.  Currently, the plumbing is very inefficient and needs replacement.  Every media company has their own system for tracking content.  It makes cross-media measurement so much harder.  What you have to do is cobble together and combine all of these different systems with different proprietary codes.”  Sounds crazy?  It is.

The backers of CIMM include client-side people like Procter & Gamble, Microsoft, Pepsico and Unilever, as well as agency heavyweights like WPP, Interpublic and Publicis.  They have sensibly decided that what is needed is a Universal Standard – one custom-plumbed to accommodate the new media universe.  And, equally sensibly, someone has decided to bring Ernst & Young into the picture.  They’re the guys who will do the due diligence that’s due doing. “Better tracking can benefit any number of parties,” they say.

Right on, Ernst & Young!  It can benefit me.  It can add some relevance – and gravitas – to the narrowcast marketing and communication work that many of us in the so-called non-traditional marketing biz have been doing for years in websites, promotions, blogs, events, business videos, and scrawls on bathroom walls.

Here’s to better plumbing!

Strategic Creativity?

Posted 31 Aug 2010 — by iPrimate
Category Branding and Marketing, Creativity, Strategy, Uncategorized

Two heads, One brainStrategic Creativity – the two words seem to go together well, yes?  Well, maybe not. From where I sit, it’s more often the case that these strange bedfellows don’t get along than do.  The truth is that there are plenty of strategic people who aren’t creative; and there are plenty of creative people who aren’t strategic.  It’s actually quite rare to get both in the same package.

Often, communication challenges are approached with the two words in the opposite order, as in - creative strategy.  Notice that the noun in this phrase is strategy.  In strategic creativity, however, the noun is creativity. Say them to yourself, and you’ll see that in both cases, the noun dominates the sense of what is being said… and done.

Strategic creativity (which is my own stock in trade) is creative developed by a creative person who is as much a business-minded, strategic thinker as a talented, artistic craftsperson. It’s not Art for Art’s sake, but art for business’ sake.

There are those who think creative people are really only interested in Art with a capital A.  It’s true that some are – and the world needs more of them!  However, there are others (like me) who are interested in small ‘a’ art – as a means of leavening what might otherwise be dry, flat, unappetizing business communication.

Strategic creativity leads the way to plump, satisfying marketing messages.  Yum!

The Worst Crime is Faking It

Posted 22 Aug 2010 — by iPrimate
Category Branding and Marketing, Community, Uncategorized

Honest statement on a blackboardHonesty is the best policy.  However, there are some corporate cultures where honesty doesn’t quite make it into the policy manual.  Layers and silos provide plenty of places to hide from the truth.  The playing field is muddied with purport, proviso and the pomp of political protocol.  No such niceties in the entrepreneur’s environment.  Here, we participate in a brutally honest game of service offered and value delivered.  We’re only as good as our last assignment, and the customer satisfaction we provided.  No posing.  No petit fours.  Just ‘show me the money!’

This might explain why some corporations don’t love playing in the social media space. The chairman of the board isn’t used to being called an idiot, and doesn’t much like it.  Well, get used to it.  Uneasy lies the head that wears the crown – and that’s a good thing.  Discover your inner entrepreneur, and face the music with the rest of us.  I mean, honestly.

Dreams and Gravity

Posted 03 Aug 2010 — by iPrimate
Category Branding and Marketing, Potential, Uncategorized

Please Keep Off the Ground notice

Dreams are the birthright of every primate.  What a different world it would be without them.  So, let’s consider the importance of dreams in the context of putting strategic creativity to work in business (which is what I do).  There is no better defender of this faith than Willie Loman from Arthur Miller’s ‘Death of a Salesman’ : A salesman has got to dream, boy. It comes with the territory.” The stepping off point of any marketing assignment has to be indelibly marked with a dream.  In my own strategic process, I refer to this first stage as The Challenge – but it’s nothing if not a dream.  “Eyes to the sky” is a visual metaphor I use that helps to stimulate the kind of thinking that’s required at this stage.  Both in mental and physical terms, this phrase describes the attitude that must prevail.  Chin up.  A positive outlook on what is possible.  Yes, we can!

This talk about dreams brings me to what I really want to write about, however, and that is gravity.  When we turn our eyes to the sky and dream, it is gravity that brings us back to earth.  In the context of a marketing assignment, gravity is… reality.  A reality check called The Situation is the second stage of my process, including strategic intelligence, analysis and social science.  It takes nothing away from the dream; it just informs it, so the team can strategize how to push back against gravity and, eventually, defy it.

Truth be told, I’m fascinated by gravity.  Long, long ago, primates all, we stood up on two legs to show that – unlike some other animals – we were not going to accept the chains that bind us without a fight.  Each of us spends a lifetime fighting gravity and, in the end, we lose, of course.  However, in the meantime, what doesn’t kill us makes us stronger.

Dreams and gravity are inextricably linked.  There’s a dramatic tension between the two that provides the energy to take on challenges and find solutions.  Dream on!

Where’s the Upside when You’re Upside-Down?

Posted 17 Jun 2010 — by iPrimate
Category 21st Century, Branding and Marketing, Uncategorized

Upside Down in the stadiumThe laws of natural selection demand that we adapt to changing circumstances or perish.  Well, there has been a change of seismic proportions in the world of marketing/branding/communication.  It’s not like one or two of the other animals in our environment grew longer legs or stickier tongues or whatever… no, the whole environment itself changed!!  On Christmas Day 1990, Timothy Berners-Lee made the first Internet transmission.  What appeared to be a minor footnote in history has gone on to precipitate a complete tergiversation (fancy word for ‘upside-downing’) of the status quo – especially the communication(s) environment. That which was then – conventional media (TV/Print/Radio) and conventional methods (“We make this product.  Buy it!”) – has now been superseded by a whole new way of communicating.  In fact, it’s a whole new way of thinking that’s now significantly influenced by considerations of social conscience rather than just by the profit motive.

Whatever you call the new reality of marketing today, it’s definitely upside-down.  So, if you want a ticket to the natural selection picnic, you’ve got to start standing on your head, and learning to look at things from a very, very different point of view.

Whither Marketing?

Posted 31 May 2010 — by iPrimate
Category 21st Century, Branding and Marketing, Uncategorized

Colourful Market signsMarketing is my métier.  I recently attended the Canadian Marketing Association’s annual conference in Toronto.  It was a little scary.  With a group of just 500 or so people in attendance, the event was a shadow of its former self.  10 years ago, the audience would have measured in the thousands.

Have all the marketers died?

Obviously, the answer is “No”.  I think they’ve just changed their spots and become other things in addition to being marketers.  The very word “marketing” seems to have become associated with something suspect called “traditional advertising”.  And traditional promotion, too.

All that said, I’m pleased to say I got a lot out of the CMA event.  I was impressed by how we examined our predicament – objectively, and with nary a dash of hubris.

And I learned there are now just two things to put your money on in the world of marketing communication:

  1. Content. Basically, you can no longer talk about nothing and/or make fanciful claims about your product and expect the consumer to be interested.
  2. Deployment. The science of Deployment and its handmaiden, Analytics, is irrefutable.  Ignore it at your peril.  Put it to work, and get your message precisely to whom you want, when they want it, on the device of their choosing… and get multiples on your multiples by initiating conversations.

Of course, the two things work together to deliver an exponential effect.  Give people meaningful, relevant content they are genuinely interested in + distribute it in the manner that is most convenient to them… and measure the hell out of it!  That’s marketing today!

It seems to me that the CMA needs to be reborn – or, at least, revitalized.  Those who organized the conference did well by us all, I think.  However, I’m not so sure about the pillars on which the organization stands.  I’m not sure that they do well by us all anymore.

We need to decide whither marketing before marketing withers.

Technology. Help yourself.

Posted 17 May 2010 — by iPrimate
Category Uncategorized

Homer Simpson hammeringI believe in technology, because it’s another word for ‘tools’.  I believe in tools, because I’m a primate.  D’oh!

I’m a tech evangelist, and the basic thrust of my evangelism is that tools allow you to extend your reach, and bring more within your grasp.  It’s a pregnant thought, huh?  Consider the ladder, for example.  Think of what you can’t bring within your grasp if you don’t have one.  And what you can when you do.

And then there’s the hammer, of course.  Even the simplest primate can put it to work.

Tools help you to help yourself.  That’s pretty cool.   I call it Help2 .  Umm… Help Squared.  If you believe Shakespeare was right when he said “To thine own self be true”, you can see where helping yourself fits in.  Tools and technology allow you to extend your self and grasp the golden ring.

So, it’s agreed… I’m a tech lover.

You?

Maybe a Maven? A Primate’s Social Media Guide

Posted 29 Apr 2010 — by iPrimate
Category 21st Century, Branding and Marketing, Community, Uncategorized

Bejewelled baboonCalling all mavens.

A ‘maven’ is someone (not necessarily female BTW) who is knowledgeable about something.  It’s from a Hebrew word meaning to understand.

Are you a maven?  I am.

I’m a social media maven.

Mind you, the nice thing about claiming to be a social media maven is that no-one can say you aren’t.  The science of social media is so young – and shifting and swelling so vigorously – that there really aren’t any certified experts on the subject.  So, being a maven is an accessible claim.

So, in my maven role, allow me to provide this advice to you.

It’s arguable that every business – in fact, every human undertaking that involves other people – needs a ‘social media’ facet to its being.  That is, it needs a mechanism whereby it can be in contact… and stay in contact… with its intended community of clients/customers/prospects from a ‘social’ point of view.  All successful undertakings have some form of contact with their communities, but many have only what you might call propaganda contact (advertising, paid messaging, favourable spin etc.).

Nothin’ wrong with that.  However it might prompt you, the innocent consumer, to say: “I hear what you’re telling me about you, Mr. Advertiser.  I’ll take your opinion of yourself under advisement.  However, where can I find the naked truth that allows me to separate the wheat from the chaff and decide what’s really substantial about your claims – vs. what’s just gossamer pretext?”

Social media vehicles allow you to declare yourself – clearly, authentically, and with more than a modicum of genuine personality.  They let you go full frontal without shocking your audience.  (You hope =(:(l)-

You’re hearing this from a social media maven, see.

It stands to reason, then, that there’s a place in this world for social media consultants.  (Ahem).  “Huh?  But I thought you just said it needed to be an authentic expression of my personality.  Doesn’t that mean that I have to do it?.  Personally?”

Not necessarily so.  Consider, for a moment, the value of consultant as ‘coach’.

A coach is someone who helps you improve your performance by doing something you cannot do for yourself.  He/she gets a view of you from the outside looking in, can separate the forest from the trees, and can advise on accentuating the most positive parts of your skills and/or other attributes.  In the context of social media, a coach is someone who can listen to what you’re trying to accomplish, and advise you how to put your best foot forward… socially.  With communication.  Not comfortable with communication?  Well, better than just a coach, then, is a coach/player.  Someone who can walk a mile in your shoes, and tell the tale in your authentic voice.

In short, a writer.  Ghost writer.  And social media maven.

Check out this article by Mark Evans in the Globe & Mail for more food for thought – http://www.theglobeandmail.com/report-on-business/your-business/start/mark-evans/how-to-pick-your-social-media-person/article1549387/

Is Your Neighbourhood Social?

Posted 14 Apr 2010 — by iPrimate
Category 21st Century, Community, Potential, Tools and Technology, Uncategorized

Rainbow over communityThe web is a wonderful thing,
I roundly do agree,
But although it serves the world-at-large
It’s not everything I want it to be.
What about the world next door -
The one that’s right next to me?
Where’s the web in my neighbourhood?
What of that, Mr. Berners-Lee?

The term World Wide Web is misleading.  Or, rather, it is leading. The first two words “world” and “wide” lead you, the reader, to think of something that is highly distributed – something that reaches to the ends of the Earth, and brings faraway places closer together. ‘Distance is dead’ was a dictum widely (and wisely) proclaimed in the early days of the Web. Well, physical distance is dead.  Anyone who has a Webcam and a loved one on the other side of the world will attest to that.  However, what about the distance between people that sometimes exists even when they live right next to each other?

In our rush of enthusiasm to embrace the big picture of the so-called ‘digital dream’, we have possibly missed a small one.  There are are some inspiring ‘think small’ implications of internet connectivity. Yes, it can connect you to your old friends on the other side of the ocean, but what about the ones next door? Your neighbours.

Absurd? You can chat face-to-face with them as you’re putting the garbage at the curb, or while you’re yard-side, sizzling steaks on a summer’s evening, right?  Of course you can. Maybe you do (thousands of us don’t, by the way)… but what about the neighbours a few houses away? Or down the street?  By definition, those who live on the same street as you have a common background and many shared interests.  However, are y’all living the neighbourhood dream to the max? If you are, you’re exceptional. In today’s neighborhoods, most of us know just a few people quite well, a few more well enough to say “hello”, and most of them… hardly at all.  Hey, it’s certainly true that the last thing you want is some awful crony from across the street slapping you on the back and calling you ‘chum’… but by keeping your distance, are you forfeiting the chance to experience that most primal of human constructs… community?

Well, “distance is dead”.  The Web said so.  So how about putting it to work to make your neighbourhood a more social community?

Zoomers – A Popular, Populous Populace

Posted 12 Apr 2010 — by iPrimate
Category 21st Century, Uncategorized, Zoomin'

Record Cover for Foxboro Hot TubsWe’ve all read the stats about the generation situation.  Winning the birthdate lottery has always been (and likely always will be) the rightful inheritance of the Boomers (1946 – 1962), who are now, of course, the Zoomers.

Me, I’m a zooming Boomer, and I feel pretty good about it.  I was born in the summer of 1950, and it doesn’t get much more Zoomer than that.  I grew up in a bygone era when Elvis was on the Ed Sullivan show, the Sixties were an acid trip, and Elton John actually seemed to have talent.

We Zoomers have the power now.  We’re the bulge to beat all bulges in the population explosion of the 20th Century.  We’re a freak occurrence that will probably never happen again – a once in a millennium phenomenon.  You gotta love that!

So, they tell me that Zoomers get to call the tune to which everyone else dances.  Well, I say “Hot tubs for everyone over 50!” That’s my clarion call!   We live in a country where the majority rules, so why not make it rule for what ails the majority?  We 1946-1962’ers are getting on in years now, and we feel those aches and pains.  We’re still shoveling snow, digging the garden, raking the leaves, and chasing our grandchildren.   Or not.

If you’re over 50, I ask you one question with particular emphasis:  “Have you ever soothed your aching body in a hot tub outside at midnight, when there’s a full moon up there in the sky and not a cloud to be seen?”  You ought to.  In fact, all Zoomers should have the opportunity to minimize the ravages of age with warm water, a peaceful setting, gentle exercise, and a glass of white wine at their fingertips.  So, why don’t we institute a special, government-assisted rebate program to put a hot tub in every Zoomer home?  That’s democracy, ain’t it?  Well, it should be.  Hey, why not a tub in every home in the country, while we’re at it?  We Zoomers are magnanimous.  We know we all be zoomin’ sooner or later:-)-

Zoomers gotta make the numbers work for them.   Wouldn’t you?

Hot tub, anyone?

Hot Tub by Lake